Politique de remboursement
Return & Refund Policy
We want you to love everything you receive from AVÉORA CLOTES. If something isn't right, we're here to help.
Returns
You have 14 days from the date your order is delivered to return item(s). Items must be:
- Unworn, unwashed, and unmarked
- Free from perfume, make-up, or smoke
- Returned with original tags still attached and in original packaging
We reserve the right to refuse a refund if these conditions are not met.
Non-returnable items
For hygiene reasons, we are unable to accept returns on underwear, swimwear, or lingerie where the hygiene seal has been removed, pierced jewellery, or used/opened cosmetics or fragrances.
How to return
Please email support@aveora.com for return instructions. You are responsible for return shipping costs and we recommend keeping proof of postage, as we cannot take responsibility for parcels lost or damaged in transit.
Refunds
Once we receive and inspect your return, we will process your refund within 28 days. You'll receive a confirmation email, and funds typically take 3–5 working days to appear in your account. Original delivery charges are non-refundable.
Faulty or incorrect items
If you've received a faulty, damaged, or incorrect item, please contact us at support@aveora.com and we'll make it right.
Order cancellations
Orders are processed immediately and cannot be cancelled before delivery. You may still return the item within 14 days for a full refund.